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Customer Service Associate - Bilingual (English & Spanish)

Location : Chicago, IL
Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Location: Chicago, IL


 


Our client a global provider of multimodal transportation and produce services is looking for Long-term temporary Customer Service Specialist with the possibility to be hired on. Spanish and Polish speakers are a plus! This is a great place to accelerate your career – they have been voted by Fortune Magazine as one of “America’s Most Admired Companies,”. If you want to be part of an integral and progressive industry, consider a position with the industry leader.


 


Job Responsibilities:



  • Answering incoming phone calls from partners

  • Providing friendly and helpful customer service on every call.

  • Accurately documenting the information that is provided.

  • Maintaining strong performance standards, including efficiency, dependability and productivity.

  • Work with a coach to continuously meet your goals and help grow your career.

  • Extensive phone and computer work (95% of your day will be spent on the phone).

  • Other duties as assigned.


 


Required Qualifications :
Qualifications:

  • Effective communication skills.

  • Attention to detail and accuracy.

  • Ability to prioritize, multitask and manage time effectively.

  • Ability to type a minimum 30 WPM with a 85% field accuracy and 95% keystroke accuracy.

  • High School Diploma or Equivalent


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