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Employee Benefits Specialist

Location : Chicago, IL
Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :


The FMLA Specialist assists customers and their employees with the administration of the Family and Medical Leave Act rights and responsibilities.

Primary Responsibilities

  • Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies.

  • Support clients and their employees, primarily via phone and email.

  • Meet production and quality goals set by the FMLA Department.

  • Provide a memorable positive customer experience by identifying and understanding the needs of the caller.

  • Demonstrate respect, sensitivity and understanding for the caller’s circumstance while maintaining professionalism at all times.

  • Execute and adjust leaves, as mandated by appropriate state and federal guidelines, in coordination with the customer's policies.

  • Communicate clearly and concisely with callers while educating them on leave concepts and necessary next steps.

  • Provide accurate, professional and timely responses to communications from internal and external clients.

  • Prioritize and organize daily responsibilities in order to meet all deadlines.

  • Provide innovative ideas that can support the ongoing growth of the FMLA Department

Skills Required

  • Perform job-related tasks and own customer inquiries for a one-call resolution.

  • Ability to engage the customer, identify their needs, express empathy and provide an exceptional customer experience.

  • Effective written and verbal communication skills. 

  • The ability to think critically by gathering information, evaluating options and implementing the best solution.

  • Focus on achieving goal-oriented results.

  • Demonstrates flexibility on the job and a willingness to learn new methods, procedures or techniques.

  • Function as a team player, striving to learn and strengthen the team as a whole.

  • Demonstrate reliable and consistent attendance and is dependable.

Required Qualifications :


  • Bachelor’s Degree required

  • Customer Service experience required

  • Experience with Employee Benefits Administration and/or FMLA Administration a plus

  • Computer literate and proficient in Microsoft Office Suite

  • Bilingual Spanish is a major plus!

  • Stable work history is required

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