Outbound Member Enrollment Representative

Pay Rate: $19/hr

Duration: Long-Term Temp

Start: 1/14/2025

Schedule: M-F 9:30a-6p CST

The Opportunity

In your role as a Member enrollment, you will be responsible for supporting outreach programs to members and prospective members across a variety of outbound phone campaigns. You will be brought on with the focus of reaching out to recruits via the progressive dialer, educating them on the no-cost benefits offered to them around Condition Management (diabetes, hypertension, diabetes prevention, weight management) overcome any objections and enroll them in a program(s) while on the phone.

Customer Service Representative Responsibilities:

• Make and complete member retention and recruitment calls while hitting closely tracked volume and success metrics


• Clearly document all member-related communication and activity in Salesforce


• Maintain documentation such as call scripts, troubleshooting articles, email templates, and FAQs, updating as needed


• Respond to escalated inquiries and complaints in accordance with protocol and SOPs


• Identify and execute additional projects and processes to improve the member experience and internal operational efficiencies


• Contribute to continuous team improvement by sharing feedback from current and prospective members and end-users


• Help maintain department SLAs and standards of service

• 1-3 years of Customer Service experience, preferably in the medical device, pharmaceutical, or other highly regulated industry


• Experience in a high-volume outbound phone environment with a history of strong performance quota attainment


• Proficiency with Salesforce and Microsoft Office applications


• A 4-year college degree or equivalent real-world experience in a related field


• Knowledge of the healthcare industry is a plus