Outbound Member Enrollment Representative
Pay Rate: $19/hr
Duration: Long-Term Temp
Start: 1/14/2025
Schedule: M-F 9:30a-6p CST
The Opportunity
In your role as a Member enrollment, you will be responsible for supporting outreach programs to members and prospective members across a variety of outbound phone campaigns. You will be brought on with the focus of reaching out to recruits via the progressive dialer, educating them on the no-cost benefits offered to them around Condition Management (diabetes, hypertension, diabetes prevention, weight management) overcome any objections and enroll them in a program(s) while on the phone.
Customer Service Representative Responsibilities:
- Make and complete member retention and recruitment calls while hitting closely tracked volume and success metrics
- Clearly document all member-related communication and activity in Salesforce
- Maintain documentation such as call scripts, troubleshooting articles, email templates, and FAQs, updating as needed
- Respond to escalated inquiries and complaints in accordance with protocol and SOPs
- Identify and execute additional projects and processes to improve the member experience and internal operational efficiencies
- Contribute to continuous team improvement by sharing feedback from current and prospective members and end-users
- Help maintain department SLAs and standards of service
- 1-3 years of Customer Service experience, preferably in the medical device, pharmaceutical, or other highly regulated industry
- Experience in a high-volume outbound phone environment with a history of strong performance quota attainment
- Proficiency with Salesforce and Microsoft Office applications
- A 4-year college degree or equivalent real-world experience in a related field
- Knowledge of the healthcare industry is a plus
Pay Rate: $19/hr
Duration: Long-Term Temp
Start: 1/14/2025
Schedule: M-F 9:30a-6p CST
City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.