Program Coordinator

Overview:                     

Support of the Sales & Account Management Group. Under moderate supervision, this candidate will coordinate and support processes, programs, and projects with internal stakeholders and partners. The ideal candidate must be a well-organized, detail-orientated individual who is comfortable working with diverse teams and in a fluid environment.

Essential Functions/Responsibilities:

Coordinate programs and projects supporting Sales & Account Management 

· Support creation and maintenance of training materials and ensure current versions are available on Sharepoint

· Coordinate communications across internal stakeholders including account management/sales, customer service, finance, IT, legal, marketing, operations, and product

· Organize regular program and project stakeholder review meetings: establish agenda, create/compile presentations, gather and follow up on information, record and share minutes and next steps

· Support project planning, coordination, and status tracking

Support pre- and post-sale processes and reporting 

· Support client-facing processes as required including file delivery

· Serve as point-of-contact between sales team and others, including providing feedback to Product and Marketing

· Provide reports formatted as required for management review or sales activities

· Update tracking spreadsheets and reporting databases (Salesforce)

Support go-to-market initiatives and account research 

· Perform market, competitive, and financial analysis/research including support of identifying opportunities to sell additional HS products to current customers

· Support the creation and maintenance of a variety of materials supporting sales teams

· Bachelor’s degree in business or related field required.

· 2 years of experience supporting client-facing organizations and their management

· Excellent written and verbal communication skills with strong attention to detail

· Well-organized with the ability to multi-task and meet competing deadlines

· Ability to understand and apply general technical and healthcare concepts

· Demonstrated willingness to learn and apply new concepts and adapt to organizational change

· Proficient in Microsoft Office

· Previous experience entering and retrieving data for a customer relationship management system; Salesforce experience preferred

· Demonstrated ability to work professionally both independently and in a team environment including sales and other functions, including relationship-building and maintenance

· Highly motivated, takes initiative and assumes additional responsibility without being asked